IT Executive (Digital & POS Systems)

We are looking for a hands-on IT Executive to provide operational and application support for POS and digital systems across the organization's F&B outlets, while supporting system enhancements, integration, testing and business transformation initiatives. The role works closely with business users and technology vendors to ensure reliable system operation and successful implementation of new solutions.

Key Responsibilities

• Support digital initiatives including POS, CRM, and ordering platforms (e.g., BYOD, kiosk)

• Assist in system integration and ensure accurate data flow between platforms

• Perform User Acceptance Testing (UAT), track issues, and coordinate bug fixes

• Configure and maintain POS menus, promotions, and campaign setups

• Troubleshoot system issues and liaise with vendors for resolution

• Work closely with Operations, Marketing, and Finance to gather requirements

• Support continuous improvements and system enhancements

Requirements

• Diploma or Degree in IT, Computer Science, or related field

• 1–3 years of relevant experience (F&B or retail systems preferred)

• Fresh graduates with strong technical aptitude and relevant internship/project experience may also be considered

• Basic understanding of POS systems, retail/F&B applications, system integration, API concepts, UAT, SQL and database queries, networking concepts (eg. IP, DNS, Wi-Fi), Windows, and general troubleshooting

• Candidates with experience in POS, CRM, kiosk, e-commerce or retail systems will have an advantage

• Strong problem-solving and communication skills