6 Months Client Service Executive (Call Centre) #NJN

Fort Canning

8.30am - 5.30pm (Mon-Fri) with 1.5-hour lunch break

Up to $3,500/month

6 Months Contract

Responsibilities

• Provide support for incoming client enquiries via calls, emails, or walk-ins, where required.
• Assist clients with login, online portal navigation, and account-related enquiries.
• Perform outbound follow-ups with clients for clarification or to assist with their requests.
• Liaise with internal departments to troubleshoot and resolve client matters, where applicable.
• Escalate complex, sensitive, or complaint-related cases to the relevant CS team members or supervisors.
• Take ownership of assigned cases and follow through to ensure proper closure.
• Support the CS team with administrative tasks, call/email handling and other ad hoc duties as assigned.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.