Implementation Specialist (Up to $4,500) #NJN

About the Role

We are looking for a hands-on and solutions-oriented Business Applications & Systems Specialist to support and enhance our business applications, ERP systems and underlying IT infrastructure.

This role goes beyond day-to-day user account administration. You will have the opportunity to troubleshoot system issues, support Linux-based ERP environments, work with Oracle databases, improve reporting capabilities and contribute to system implementation and enhancement projects.

Working closely with the IT Manager, business users and external vendors, you will help ensure our business systems operate smoothly while identifying opportunities to improve system performance, functionality and operational efficiency.

Key Responsibilities

Business Applications & ERP Support

• Provide application support to end users across business systems, including ERP (Glovia), Microsoft 365, Windows and other enterprise applications.

• Troubleshoot application issues, investigate root causes and implement effective solutions to minimise business disruption.

• Support ERP user administration, access rights, account management and application security.

• Assist in developing and customising ERP report templates, improving reporting capabilities and supporting business data requirements.

• Provide user guidance and basic training on business applications, including ERP, VPN, endpoint security and Microsoft 365.

Linux Server & Infrastructure Support

• Assist in the administration, monitoring and troubleshooting of Linux-based servers, particularly Red Hat Enterprise Linux (RHEL) environments supporting ERP applications.

• Perform basic server health checks, review system logs, investigate service issues and support routine system maintenance.

• Support operating system installation, configuration, patching and access management where required.

• Provide secondary support for Windows environments, end-user devices, hardware, software and virtualisation platforms.

• Assist with basic networking, infrastructure and security-related troubleshooting.

Database & Reporting Support

• Work with Oracle database environments to support business applications and reporting requirements.

• Write and execute basic SQL queries to retrieve, validate and analyse data for troubleshooting and reporting purposes.

• Assist in investigating data-related issues and supporting business intelligence (BI), reporting or query-based tools.

• Collaborate with relevant stakeholders to improve data accessibility, reporting accuracy and system usability.

System Enhancement & Project Support

• Participate in ERP implementation, system upgrades, application enhancements and other business systems projects.

• Assist in system testing, user acceptance testing (UAT), implementation activities and post-implementation support.

• Work with the IT Manager and external vendors to identify system improvements, investigate technical issues and support solution delivery.

• Maintain system documentation, user guides, technical records and project documentation.

• Assist with purchase requisitions, vendor coordination and other operational activities.

• Undertake ad hoc assignments and provide on-site support at the MFS site when required.

Requirements

• Diploma or degree in Information Technology, Computer Science, Information Systems or a related discipline.

• Hands-on experience in application support, system administration, ERP support or a related technical role.

• Working knowledge of Linux administration, preferably Red Hat Enterprise Linux (RHEL), including server troubleshooting and routine maintenance.

• Basic SQL querying skills; experience with Oracle databases would be an advantage.

• Experience supporting ERP systems, preferably Glovia, and/or Manufacturing Execution Systems (MES) is REQUIRED.

• Familiarity with Windows administration, Microsoft 365, virtualisation technologies (e.g. VMware), networking and IT infrastructure.

• Require to travel to China to implement systems
  

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.