Executive

To provide comprehensive secretarial and administrative support to the CEO by ensuring effective management of communications, schedules, meetings, travel arrangements, and administrative matters. The incumbent also supports Quality Management (QM)through monitoring clinical and operational performance indicators, analysing KPI results, and coordinating quality and continuous improvement initiatives across clinics. The role serves as a key coordination point between the CEO andinternal and external stakeholders, supporting effective decision-making,operational efficiency, and quality outcomes while maintaining a high level of professionalism, discretion, and confidentiality.

Executive & Administrative Support

Provide comprehensive secretarial and administrative support to the CEO to ensure the smooth and efficient operation of the office

Calendar & Schedule Management

Manage the CEO's calendar, appointments and engagements to ensure effective prioritisation of commitments and optimal use of time

Meeting & Event Coordination

Coordinate meetings and executive activities to ensure efficient planning, execution and follow-up

Presentation, Reporting & Information Management

Prepare and consolidate presentations, reports and management information to support decision-making and stakeholder engagement

Travel & Logistics Management

Coordinate travel arrangements and related logistics to facilitate seamless business travel and official engagements

Communication & Stakeholder Coordination

Manage communications and stakeholder interactions on behalf of the CEO to facilitate effective collaboration and timely follow-up

Confidentiality & Governance Support

Handle confidential information and maintain records in accordance with organisational policies and governance requirements

Quality Assurance & Performance Monitoring

Monitor and analyse clinical, operational, and quality performance across clinics against established KPIs, including Healthier SG enrolment and retention, Cardiometabolic Bundle (CMB) compliance, chronic disease control outcomes, Diabetic Retinal Photography (DRP) and Diabetic Foot Screening (DFS) completion, preventive health screening, and vaccination. Develop performance dashboards and reports to track KPI achievement, identify performance gaps and trends and recommend improvement initiatives. Collaborate with clinic teams to enhance KPI performance and ensure timely completion of outstanding Healthier SG requirements.

Requirements:

• Minimum diploma or LCCI Private Secreterial Certification holder or equivalent
• At least 3 years secretariat working experience, supporting senior management
• 3–5 years of relevant experience in quality management, performance monitoring, healthcare operations, or continuous improvement, preferably in a healthcare or primary care setting.