Service Engineer (Medical Device/ North) #HZO

Working Days & Hours: Mon-Fri office hours
Location: AMK

Job Scope:

• Maintain, troubleshoot, and repair equipment to ensure optimal performance and reliability
• Perform incoming inspections of equipment and spare parts
• Coordinate with relevant stakeholders to ensure all required tools, spare parts, and equipment are prepared prior to each service assignment
• Complete service tasks according to the planned schedule and in compliance with the manufacturer's recommended procedures
• Execute assigned daily tasks within the specified timeframe
• Carry out corrective maintenance on faulty equipment
• Provide timely technical recommendations to stakeholders, such as spare part replacements or operational adjustments
• Conduct user training sessions upon request
• Service support & coordination
• Escalate issues in a timely manner when required
• Collaborate with customers, vendors, and internal departments to support service activities
• Support Root Cause Analysis (RCA) efforts and assist in incident investigations
• Provide clear and professional responses to customer enquiries regarding service issues and technical clarifications
• Participate in standby duty rotation to provide technical phone support
• Support urgent or unscheduled technical operations outside standard working hours when necessary
• Maintain accurate and complete documentation for all service activities, with customer acknowledgement where required
• Submit Service Reports promptly upon completion of each job
• Ensure all work complies with technical specifications and quality standards
• Team development & technical leadership
• Develop and strengthen the technical skills and knowledge of Service Engineers through coaching, mentoring, and hands-on training
• Identify team skill gaps and establish appropriate training and competency development plans
• Provide technical guidance and support for complex equipment issues and troubleshooting activities
• Promote knowledge sharing and establish best practices within the service team
• Machine analysis & improvement
• Conduct detailed analysis of equipment failures, recurring issues, and machine performance
• Identify root causes and recommend corrective and preventive actions to improve equipment reliability
• Review service history, machine data, and technical reports to identify trends and opportunities for improvement
• Work with vendors and internal teams to implement machine modifications, technical improvements, and long-term solutions
• Continuous improvement & documentation
• Develop and maintain troubleshooting guides, service procedures, technical documentation, and training materials
• Standardize troubleshooting and maintenance practices across the service team
• Drive continuous improvement initiatives to improve equipment uptime, service efficiency, and customer satisfaction
• Share lessons learned and technical findings with the wider team to prevent recurrence of issues

Job Requirements:

• Min Diploma in Engineering or any relevant field

If interested, please send updated resume via email [email protected]

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]