Customer Service Officer - Live Chat, Insurance, #NKC
About this job
Handle customer and representative enquiries primarily through Live Chat.
Provide accurate and timely information while maintaining good service standards.
Resolve customer enquiries and complaints where possible, and follow up on outstanding cases.
Escalate complex cases to the relevant departments for further assistance.
Record and update customer interactions and service requests in the CRM system.
Assist with appeals, recommendations and case follow-ups when required.
Support team targets, service quality and other ad-hoc projects or operational duties.
Interested applicants may email resume to [email protected]
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
We regret only shortlisted candidates will be contacted
Market insight
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The employer lists $3,800 – $4,500 for this role at RECRUIT EXPRESS PTE LTD in Singapore. For comparison, the local market median is about 5 486 $ based on 22 605 similar offers.
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