Semiconductor Sales Engineer

​We are looking for a Sales Engineer to support customer account management, production planning, logistics coordination, operational reporting and technical service for FOUP and FOSB products. You will be the key liaison between customers, manufacturing sites, suppliers, logistics providers and service teams, ensuring orders, deliveries and support activities run smoothly.

RESPONSIBILITIES:

• Act as the primary operational contact for assigned customer accounts

• Coordinate customer inquiries, order status, delivery schedules and forecast updates for FOUP/FOSB and shipping box products with factories, ensuring timely resolution

• Consolidate monthly customer forecasts, demand plans and production orders with manufacturing sites

• Manage delivery orders, shipping documents and customer delivery arrangements in collaboration with factories and freight forwarders

• Monitor inventory levels and production capacity, and prepare rolling forecasts and supply plans

• Support import/export documentation and compliance requirements as needed

• Provide technical service support for FOUP, FOSB and related semiconductor products, and maintain service records, technical reports and customer issue logs

• Support continuous improvement initiatives across operations and customer support

REQUIREMENTS:

• Diploma or Bachelor’s degree in Engineering, Supply Chain Management, Business Administration, Operations Management, Industrial Engineering or a related field

• Minimum 3 years in operations, supply chain, customer service, technical support, semiconductor manufacturing or a related industry

• Experience supporting semiconductor customers or products is preferred

• Experience with customer service systems, operational reporting or technical support is preferred

• Knowledge of wafer carrier products is an advantage

• Able to interpret technical documentation and communicate clearly with customers and internal teams

• Familiarity with quality, operational and customer support processes

Core Competencies

• Strong communication and interpersonal skills

• Customer-focused mindset

• Excellent organisation and coordination

• Able to manage multiple priorities

• Strong attention to detail

• Problem-solving ability and follow-through

• Works independently and within cross-functional teams

Ideal Candidate

You can independently manage:

• Customer communication and account coordination

• Forecasting and production planning

• Logistics and shipment management

• FOUP/FOSB technical service support and issue follow-up

• Operational reporting and data analysis

• Cross-functional coordination between customers, suppliers, manufacturing sites and service teams

Please contact Mandy George at [email protected] for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1767184

Only successful candidates will be notified.