Operations Intern

Role Overview

We are looking for a proactive and detail-oriented Operations Intern to support the daily operations of the company. This internship offers hands-on exposure to project coordination, operational processes, customer service support, and cross-functional teamwork within a fast-growing home improvement and installation business.

Key Responsibilities

1. Operations Coordination

• Assist with daily operational and administrative tasks.
• Support scheduling and coordination between sales, operations, and installation teams.
• Track project progress and ensure operational records are updated accurately.

2. Project & Customer Support

• Assist in monitoring project timelines and installation schedules.
• Follow up with internal teams on project status updates.
• Support customer service and operational inquiries when required.

3. Documentation & Process Management

• Maintain operational reports, records, and filing systems.
• Assist in preparing operational documents, forms, and reports.
• Ensure data accuracy across internal systems.

4. Cross-Department Exposure

• Work closely with Sales, Marketing, Customer Service, HR, and Operations teams.
• Participate in process improvement initiatives and operational projects.
• Provide general administrative support to management when required.

5. Continuous Improvement

• Identify opportunities to improve workflow efficiency.
• Support implementation of new operational processes and systems.

Requirements

• Currently pursuing a Diploma or Degree in Business, Operations, Logistics, Management, or related disciplines.
• Proficient in Microsoft Excel, Word, and Google Workspace.
• Strong organizational and communication skills.
• Positive attitude and willingness to learn.
• Able to work independently and in a team environment.

Learning Opportunities

• Exposure to operations management within a growing SME.
• Understanding of project coordination and customer journey management.
• Experience working with multiple departments and stakeholders.
• Hands-on involvement in process improvement and business operation