Service Engineer | AMK |Medical MNC #HMS

Service Engineer | AMK |Medical MNC

The Service Engineer is responsible for providing technical leadership and overseeing equipment maintenance, troubleshooting, and service support activities to ensure reliable equipment performance and high customer satisfaction. The role focuses on developing the technical capabilities of the service team, conducting in-depth machine analysis, driving continuous improvement, and supporting effective service operations.

Office: AMK
Basic salary: $2,800 – $3,200, depending on experience
Allowances: Mobile $150; transport — $900 if driving, $500 if riding a bike, taxi arrangement if not driving

Key responsibilities

Technical & operational

• Maintain, troubleshoot, and repair equipment to ensure optimal performance and reliability
• Perform incoming inspections of equipment and spare parts
• Coordinate with relevant stakeholders to ensure all required tools, spare parts, and equipment are prepared prior to each service assignment
• Complete service tasks according to the planned schedule and in compliance with the manufacturer's recommended procedures
• Execute assigned daily tasks within the specified timeframe
• Carry out corrective maintenance on faulty equipment
• Provide timely technical recommendations to stakeholders, such as spare part replacements or operational adjustments
• Conduct user training sessions upon request

Service support & coordination

• Escalate issues in a timely manner when required
• Collaborate with customers, vendors, and internal departments to support service activities
• Support Root Cause Analysis (RCA) efforts and assist in incident investigations

General

• Provide clear and professional responses to customer enquiries regarding service issues and technical clarifications
• Participate in standby duty rotation to provide technical phone support
• Support urgent or unscheduled technical operations outside standard working hours when necessary

Documentation

• Maintain accurate and complete documentation for all service activities, with customer acknowledgement where required
• Submit Service Reports promptly upon completion of each job
• Ensure all work complies with technical specifications and quality standards

Team development & technical leadership

• Develop and strengthen the technical skills and knowledge of Service Engineers through coaching, mentoring, and hands-on training
• Identify team skill gaps and establish appropriate training and competency development plans
• Provide technical guidance and support for complex equipment issues and troubleshooting activities
• Promote knowledge sharing and establish best practices within the service team

Machine analysis & improvement

• Conduct detailed analysis of equipment failures, recurring issues, and machine performance
• Identify root causes and recommend corrective and preventive actions to improve equipment reliability
• Review service history, machine data, and technical reports to identify trends and opportunities for improvement
• Work with vendors and internal teams to implement machine modifications, technical improvements, and long-term solutions

Continuous improvement & documentation

• Develop and maintain troubleshooting guides, service procedures, technical documentation, and training materials
• Standardize troubleshooting and maintenance practices across the service team
• Drive continuous improvement initiatives to improve equipment uptime, service efficiency, and customer satisfaction
• Share lessons learned and technical findings with the wider team to prevent recurrence of issues

Interested candidates, do submit your resume to : [email protected] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820