Business Development Manager

Roles & Responsibilities

The Business Development Manager at Nova Wellness TCM & Beauty is responsible for driving business growth, increasing client acquisition, and developing strategic partnerships within the wellness, beauty, massage, and TCM sectors. The role involves identifying new business opportunities, conducting market research, analysing customer and competitor trends, and developing initiatives to strengthen the company’s market presence. The manager builds relationships with corporate clients, community partners, referral networks, and potential customers while promoting services including aromatherapy massage, facial treatments, IPL hair removal, Head Spa, and TCM wellness therapies. Responsibilities also include preparing business proposals, coordinating promotional campaigns, negotiating partnerships, monitoring sales performance, and supporting customer retention strategies. The manager works closely with therapists and operational staff to improve service utilisation, enhance customer experience, and identify opportunities for sustainable revenue growth and long-term business development.

Specific Responsibilities
1. The Trainee will identify and evaluate new business opportunities within the wellness, beauty, massage, and TCM sectors to support sustainable client acquisition and revenue growth.

2. The Trainee will conduct structured market research and competitor analysis to identify emerging customer preferences, industry trends, service gaps, and potential areas for business expansion.

3. The Trainee will develop and maintain strategic relationships with corporate clients, community organisations, referral partners, and prospective customers to strengthen the company’s market presence.

4. The Trainee will promote the company’s wellness and beauty services, including aromatherapy massage, facial treatments, IPL hair removal, Head Spa, and TCM therapies, through targeted business development initiatives.

5. The Trainee will prepare professional business proposals, partnership presentations, and commercial recommendations tailored to prospective clients and strategic business partners.

6. The Trainee will coordinate promotional initiatives and partnership campaigns with internal teams to increase service utilisation, customer engagement, and brand visibility.

7. The Trainee will monitor business development and sales performance indicators, assess the effectiveness of growth initiatives, and recommend appropriate strategies for improving commercial outcomes.

8. The Trainee will collaborate with therapists and operational personnel to enhance customer experience, strengthen client retention, optimise service offerings, and identify opportunities for long-term business growth.