1 Year Call Centre Team Lead | East | Up to $4800+ #NKA

Location: Greenwich Drive (Transport provided at Serangoon, Kovan and Woodlands)

Duration: 1 year contract

Working Hours: Any 5 days of the week (4 weekdays + 1 weekend)

Below shifts are rotational on weekly basis

• 8:30pm – 6pm

• 10:30am - 815pm

• 230-12mn (GRAB home)

Salary: Up to $4800 + completion bonus

Job Responsibilities:

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Job Requirements:

• Minimum Diploma in any field with customer service team lead experience

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd