Deputy Key Account Director

1. Strategic Account Management

• Own and manage a portfolio of 1 strategic account representing $110 million in annual revenue
• Support engagement of new potential strategic accounts
• Develop and execute comprehensive account plans that identify expansion opportunities, competitive threats, and growth strategies
• Serve as the primary point of contact for C-level executives and key decision-makers within strategic accounts
• Conduct regular business reviews to assess account health, satisfaction levels, and expansion potential
• Build and maintain detailed account maps identifying all stakeholders, decision-makers, and influencers

2. Revenue Growth & Wallet Share Expansion

• Drive consistent year-over-year revenue growth of 15-25% within assigned strategic accounts
• Identify and develop new program opportunity within existing accounts through needs analysis and solution mapping
• Lead cross-selling and upselling initiatives by collaborating with product, marketing, and customer success teams
• Negotiate complex, multi-year contracts and renewal agreements

3. Strategic Partnership Development

• Develop long-term strategic partnerships that extend beyond traditional vendor-client relationships
• Identify opportunities for joint ventures, co-innovation projects, and strategic alliances
• Facilitate executive-level relationship building through strategic meetings, industry events, and partnership initiatives
• Act as a trusted advisor to clients on industry trends, best practices, and strategic initiatives

4. Cross-Functional Leadership

• Collaborate with customer success, product development, and marketing teams to ensure seamless client experience
• Lead internal account teams and coordinate resources across multiple departments
• Provide client feedback to product teams to influence roadmap development
• Work with marketing to develop account-specific campaigns and thought leadership content

Requirements

• 8+ years of experience in business development, strategic account management, or sales leadership within the 3C industry (Computers, Communications, and Consumer Electronics), covering products such as smartphones, laptops, tablets, wearables, and related accessories.
• At least 5 years of experience managing strategic accounts, preferably with annual contract values exceeding $1 million.
• Strong strategic and analytical capabilities, with the ability to identify market opportunities and develop effective growth strategies.
• Proven ability to build and maintain strong relationships with C-level executives and senior decisionmakers.
• Strong negotiation skills, with experience managing complex and high-value commercial negotiations.
• Good understanding of consultative and solution-selling methodologies, such as MEDDIC or Challenger Sale.
• Strong financial and commercial acumen, with the ability to develop business cases and ROI models.
• Excellent communication, presentation, and stakeholder management skills.
• Bachelor's degree in a relevant discipline; MBA or other advanced qualification is an advantage.
• Experience managing international or global accounts, preferably across multiple markets.
• Experience in management consulting, strategic advisory, or similar roles would be advantageous.
• Proven experience in team leadership, coaching, and development.
• Experience supporting digital transformation or technology adoption initiatives would be advantageous.
• Proficiency in English and Mandarin is required to communicate effectively with Mandarin-speaking stakeholders.