IT Support Engineer (Helpdesk, Server & Network Support)

Job Description

We are seeking a skilled and responsible IT Support Engineer to provide IT helpdesk services, server maintenance, network administration and technical support.

The successful candidate will be responsible for maintaining IT infrastructure, troubleshooting technical issues, supporting end users and ensuring the smooth operation of IT systems.

Job Requirements

• Minimum Diploma in Information Technology, Computer Science, Computer Engineering or a related discipline.

• Minimum 2 years of relevant experience in IT helpdesk, desktop support, system administration or network support.

• Practical knowledge of Windows Server, Active Directory, VMware ESXi and Microsoft Windows operating systems.

• Experience in network troubleshooting, TCP/IP, LAN, VLAN, routers, switches and wireless connectivity.

• Familiarity with Fortinet FortiGate firewalls, Dell network switches or similar equipment.

• Experience with Synology NAS, backup solutions and data storage management is advantageous.

• Knowledge of Microsoft Office, endpoint security and antivirus software.

• Strong troubleshooting, communication and problem-solving skills.

• Ability to work independently and provide on-site support.

• Willingness to attend urgent technical incidents and scheduled maintenance activities.