Patient Service Officer (Healthcare) | Up to $5,000/month | Established Medical Aesthetic Group

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

SGP Healthcare runs the award-winning chain of medi-aesthetic centres in Singapore, Shanghai and Kuala Lumpur. We are looking for a proactive, organised Patient Service Officer to deliver outstanding patient service, keep our clinics running smoothly, and work closely with our doctors to deliver excellent treatments.

Key Responsibilities

Patient & Appointment Management

• Book patients’ next appointments before they leave.

• Follow up on missed appointments and post-treatment patients to support treatment compliance.

• Educate patients on approved post-treatment home care and product use.

Clinic Operations

• Support check-in, queue management and daily clinic workflow.

• Assist with pre-treatment admin, patient profiling and clinic documentation.

• Keep clinic notices, educational materials and promotional displays up to date.

Inventory Management

• Prepare treatment stock foreach day’s appointments.

• Monitor stock levels, maintain buffer stock and submit replenishment requests.

• Record stock movements accurately and safeguard clinic inventory.

Operational Support

• Assist with purchase documentation and treatment consent admin when required.

• Review daily sales reports and prepare Customer Assignment to Staff (CAS) schedules.

• Keep accurate records and comply with company Standard Operating Procedures (SOPs) and operational policies.

• Support other clinic operational and admin duties as assigned.

What We’re Looking For

• Polytechnic diploma or Bachelor’s degree, preferably in Business Administration, Science, Health Sciences or a related field.

• At least 2 years in operations, clinic admin, hospitality, retail or customer service, ideally in healthcare, medical aesthetics, dental, specialist clinics or wellness.

• Comfortable coordinating multiple tasks in a fast-paced environment.

• Strong customer service and communication skills.

• Able to multitask and prioritise independently.

• Skilled in stock administration and inventory management.

• Comfortable with electronic payment systems and mobile devices.

• Able to assist with pre- and post-treatment procedures.

• Open to job rotation and career path planning.

• Organised, detail-oriented and IT-proficient.

• Good spoken and written English. Proficiency in spoken Mandarin is required, as the role serves patients who communicate mainly in Mandarin.

What We Offer

• Salary of S$3,000 –S$5,000/month, based on experience.

• Monthly performance incentives.

• Medical benefits.

• Staff wellness and treatment benefits.

• A stable, established healthcare group with multiple clinics in Singapore.

• The chance to work closely with doctors, clinic teams and HQ departments.

Join us in delivering exceptional patient care and growing our clinics’ success.

Application Process

Please complete the form before applying: https://forms.gle/BANHb1kAYwBY7k6D8

Pay will be commensurate with experience and qualifications, within the stated range.

Only shortlisted candidates will be notified.