Field Service Engineer

Company Overview

Infinergy Systems specializes in developing Cloud-Web-Mobile-Apps-IoT solutions, delivering expertise and products cost-effectively. Their mission is to innovate user-centric technologies that empower facility maintainers and management professionals with strategic business intelligence for sustainable building efficiency.

Job Summary

As a frontline service professional in the Technical Service Delivery Team, you will support project implementation, configure and commission Robots and IoT devices, conduct end-user training, and provide maintenance and technical support to deployed systems.

Responsibilities

• Perform on-site demonstrations, surveys and gather requirements to support project implementation and act as liaison between clients, project managers, consultants, and software development teams throughout the system life cycle
• Configure, test, and commission Robots and IoT devices to ensure proper system functionality
• Conduct basic and general training sessions for end-users to facilitate effective system use
• Provide preventive and corrective maintenance and technical support for deployed systems
• Manage technical service requests and client feedback, ensuring adherence to internal service SOPs and timely closure of support tickets

Preferred competencies and qualifications

• Passion for current and evolving technologies such as Internet of Things (IoT) and Robotics
• Positive attitude towards problem solving and ability to work effectively in a team
• Good customer service skills to support client interactions
• Basic IT networking knowledge is advantageous but not mandatory
• Possession of Class 3A/3 driving license or own means of transport is preferred but not mandatory
• Fresh graduates are welcome to apply and will receive on-the-job training