Patient Service Associate (Hospital) | Rotating Shifts

[Job ID: 10161]

Responsibilities:

• Ensure clinic operational readiness and compliance with established service standards.
• Support patients throughout their healthcare journey, including registration, appointment scheduling, discharge processing, cashiering, and general enquiries.
• Provide information on billing procedures and insurance-related matters.
• Assist healthcare professionals with chaperone duties and preparation of consultation documents.
• Handle phone calls, emails, and other service-related enquiries promptly and professionally.
• Provide administrative support and assist with day-to-day clinic operations.
• Perform other assigned duties as required.

Requirements:

• Possess at least GCE 'O' Level qualifications or a Diploma.
• Proficient in computer applications and able to work across multiple systems.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to multitask effectively in a fast-paced environment.
• Comfortable working in a healthcare setting, including different clinics and inpatient wards when required.
• Prior experience in customer service, hospitality, healthcare administration, or related service industries is an added advantage.
• Able to work collaboratively in a team environment and adapt to changing operational needs.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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