Regional Executive (MNC / Supply Chain) -[LL]

Job Overview

We are looking for an experienced operations professional from the freight forwarding industry to act as a Control Tower and representative for our operations. In this role, you will bridge internal teams and external stakeholders, manage standard operating procedures (SOPs), support IT system integrations, and ensure client satisfaction.

Key Responsibilities

Stakeholder Management & Customer Service

• Act as a Control Tower for communication between internal and external customers.

• Act as a representative for operations to Internal and External Stakeholders.

• Manage stakeholder expectations and ensure timely completion of project deadlines.

• Attend to customer requests in a timely manner and maintain good relationships with customers.

• Support Daily/Weekly/Monthly/KPI reports for the customer.

• Support ad-hoc quotations if required.

Process Improvement & SOP Management

• Create and write Standard Operations Procedures (SOP).

• Maintain SOP internally at a regional level.

• Create process flowcharts and align processes with internal and external operations.

• Work with the Operation Manager to make improvements for operations.

• Support on daily operational issues.

Training & IT System Integration

• Conduct internal and external training with operational staff.

• Conduct training for internal operations if there are new requirements from the customer.

• Coordinate with the IT team for enhancement systems integration.

• Manage testing for IT projects.

Requirements & Qualifications

• Experience: Must have work experience in the same industry (freight forwarding, Air/Sea, logistics).

• Mobility: Able to travel overseas if required.

• Onboarding: Training will be provided for specific internal systems and workflows.

Working Hours & Location

• Work Schedule: Monday – Friday (8:30am – 6:00pm)

• Location: East Region (Office role)
  

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270