Airfreight Import Customer Service Executive ~ East

Working hours: Mon - Fri : 9am - 530pm, alternate Sat: 9am - 1pm

Location: Tanah Merah Region (Company transport/ pick-up point at: Admiralty, Sengkang, Tampines, Tanah Merah)

Salary: $3,500 - $4,000/month

Job scope:

• Handle end-to-end airfreight import shipments, from arrival and customs clearance to delivery, billing and shipment closure.
• Liaise with customers, airlines, trucking partners and internal teams to ensure smooth and timely shipment delivery.
• Provide shipment updates, handle customer enquiries and resolve operational issues promptly.
• Prepare and check shipping documents, customs declarations and billing records for accuracy.
• Monitor shipment status and ensure compliance with service standards and operational procedures.
• Proactively resolve shipment delays and documentation issues while maintaining good customer relationships.
• Support and guide junior team members where required.

Requirements:

• Hands-on experience in airfreight import operations and customer service.
• Good knowledge of import documentation, customs clearance and billing procedures.
• Strong communication, coordination and problem-solving skills.
• Able to manage multiple shipments independently in a fast-paced environment.
• Experience with CargoWise will be an advantage.
  
  
  We regret to inform that only shortlisted candidates will be notified.
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