Senior Executive / Executive, Operations

Responsibilities:

• Monitor daily vessel movements, ETA/ETD, port calls, berth schedules and vessel schedules.
• Coordinate with vessels, terminals, agents and internal teams on daily operational matters.
• Monitor vessel schedule changes, port congestion, berth waiting time and operational delays.
• Follow up on vessel delays and support the implementation of recovery plans where required.
• Monitor vessel turnaround and port operational performance.
• Coordinate operational requirements for vessel port calls and ensure timely follow-up with relevant parties.
• Handle and follow up on operational issues, including terminal delays, cargo operations, vessel incidents and other exceptions.
• Prepare and maintain daily operational reports, vessel position updates and other operational records.
• Escalate critical operational issues and potential service disruptions to management in a timely manner.
• Assisting monitoring operational costs and follow up on relevant invoices, claims and supporting documents.
• Support operational projects and process improvement initiatives.
• Perform mother operational duties assigned by the supervisor or management.

Compliance and support:

• Ensure daily operations are carried out in accordance with company procedures, safety requirements and applicable maritime regulations.
• Maintain accurate operational records and documentation.
• Support the handling of vessel/terminal incidents, including collection of SOF, LOP, reports, invoices and other supporting documents.
• Assisting operational investigations and follow-up actions where required.
• Ensure timely communication and escalation of operational and safety-related issues.
• Provide administrative and operational support to the Operations team.

Other Duties:

• Prepare regular operational reports and management updates.
• Attend meetings and discussions with terminals, agents, vessels and internal departments when required.
• Support service launches, port rotation changes and other operational projects.
• Provide backup support to team members during peak operational periods.
• Maintain effective working relationships with internal and external stakeholders.
• Perform other duties as assigned by the supervisor or management.

Requirements:

• Diploma or Bachelor's Degree in Maritime Studies, Shipping, Logistics, Supply Chain Management, Business Administration or a related discipline.
• 2-3 years of relevant experience in container shipping, liner operations, vessel operations or port operations.
• Good understanding of container liner shipping and vessel/port operations.
• Good communication and coordination skills.
• Good analytical and problem-solving skills.
• Able to work independently and manage multiple operational matters simultaneously.
• Detail-oriented, proactive and responsible.
• Good command of written and spoken English.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Experience with shipping, terminal or vessel operating systems is an advantage.
• Willing to work beyond normal office hours when required to support vessel and port operations.
• Candidates with relevant experience in liner shipping or container vessel operations will be preferred.