Temporary Executive (Hawker Centre Operations)

Overview:
The Operator Tenancy Management Department (OTMD) is the operation arm of the Operator Management Division (OMD) that oversees the management of new hawker centres (known as aka Socially-conscious Enterprise Hawker Centre (SEHC)). OTMD works closely with appointed operators to ensure smooth management and operations of the hawker centres.

You will be supporting OTMD by assisting with centre management duties, engaging stallholders and vendors, and ensuring smooth day-to-day operations across assigned hawker centres, including night deployment where required.

Job Scope:

Centre Operational Support

• Conduct routine inspections of assigned hawker centres and monitor cleanliness, maintenance and compliance with hawker centre rules and regulations
• Attend to stallholder feedback and on-ground issues, escalating to the covering Centre Manager as appropriate
• Conduct night inspections at specific Hawker Centres to manage late-night deliveries
• Monitor performance of Operator and carry out audit inspections on Operator’s performance
• Work with Operator to respond toincident-reporting, emergencies or service

Outreach and Communication

• Handle phone calls, email and walk-in queries orfeedback from stallholders pertaining to company's policies
• Engage and follow up with stallholders on relevant schemes and operational matters
• Address feedback and concerns from stallholders in a professional and timely manner

Administrative Support

• Collate information and prepare reports and statistics on centre operations andoutreach progress
• Maintain accurate records of inspections, feedback received and follow-up actions taken
• Handle administrative tasks as directed by supervisors

General Duties

• Collaborate with cross-functional team members to ensure consistent service delivery
• Maintain professional standards in all interactions with stakeholders
• Undertake additional business-related tasks as assigned by supervisors

Requirements:

• Enjoy field work and comfortable in market/ hawker centre environment
• Service-oriented with a pleasant disposition and positive attitude
• Good interpersonal and communication skills
• Proficient in Microsoft Office Suite and general computer skills
• Experience in frontline customer service or hawker centre operations will be an added advantage
• Meticulous with an eye for detail
• Able to multi-task and work independently with minimal supervision
• Good team player, highly self-motivated, resourceful and proactive
• Must be able to work night shifts as deployment at some Hawker Centre will include night hours; weekends and Public Holidays when required

Working Hours: Office hours

Contract Period: 3/6/9 months

Salary: $14.50 to $15.70/hr

Location: Toa Payoh

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE