FOOD SERVICES OPERATIONS MANAGER

Job Summary

The Operations Manager advises ships and management on cargo handling, tank cleaning, stability, and statutory compliance. This role analyzes operational data to improve efficiency and predict issues, while leading strategic business and service operations.

Responsibilities

• Advise ships and management on cargo requirements, tank cleaning, ship stability, and stress to ensure compliance with all statutory requirements
• Analyze operational data to identify inefficiencies and predict potential operational problems
• Design and implement restaurant concepts aligned with business goals
• Develop and maintain risk management frameworks, policies, and processes to mitigate operational risks
• Establish and maintain business continuity strategies, policies, and guidelines to ensure operational resilience
• Lead organisational talent capability reviews to develop managers and high-potential employees
• Develop and implement service recovery frameworks to enhance customer satisfaction
• Drive service quality improvements and measure customer satisfaction outcomes
• Build and sustain strategic business partner relationships to support operational goals
• Create and execute operational plans for business functions to achieve targets
• Facilitate innovation processes and lead managers in managing organisational change
• Guide managers in developing organisational and governance strategies
• Manage compliance with food and beverage hygiene policies and procedures to ensure safety standards
• Oversee revenue management, expenditure control, and cost-controlling activities including food purchasing
• Plan and develop menus for food service establishments to meet customer preferences and operational efficiency
• Provide decisive leadership during crisis situations to maintain business continuity
• Strategize service operations to optimize performance and customer experience