Course Advisor

Roles and Responsibilities

• Identify and qualify potential students based on approved target industries and academy offerings.
• Present basic information about training programmes accurately and professionally, ensuring compliance with approved marketing materials.
• Maintain a structured call list and update CRM/TMS systems with accurate records of calls, leads, and appointment outcomes.
• Schedule and coordinate meetings between prospective corporate clients and the HOS, ensuring timely follow-up and confirmation.
• Follow approved scripts and communication guidelines to ensure consistent, ethical, and compliant messaging.
• Handle initial enquiries from corporate clients and escalate detailed programme discussions with relevant departments.
• Maintain professional communication standards in all interactions, ensuring the academy’s reputation is upheld.
• Track and report daily, weekly, and monthly lead generation and appointment conversion performance.
• Support compliance by ensuring all outreach activities align with internal policies, data protection requirements, and EduTrust Certification Scheme standards on transparent and ethical marketing practices.

Minimum Qualifications

• Diploma in Business, Marketing, Communications, Education, Customer Service, or a related discipline.
• Bilingual Customer Support (English & Chinese)
• Fresh graduates are welcome to apply. Prior experience in sales, customer service, retail, hospitality, or education will be an advantage.

• Good communication and interpersonal skills with the ability to build rapport with prospective students.
• Customer-oriented with a positive attitude and a passion for helping individuals achieve their education and career goals.
• Confident in speaking with prospective students through face-to-face consultations, telephone calls, email, and online communication platforms.
• Basic computer literacy, including Microsoft Office applications and the ability to learn CRM or student management systems.
• Self-motivated, proactive, and willing to learn sales, consultation, and student recruitment techniques.
• Good organisational and time management skills with the ability to manage multiple enquiries and follow up promptly.
• Professional, responsible, and able to work both independently and as part of a team.