[Govt Hospital, Min Diploma] Executive Associate, Microbiology Lab - UP$3500 #HCY

Working Hours: Any 5 days in a week from Mon- Sun (Office Hours Only)

Responsibilities / What You Will Do:

You will provide operational and administrative support to the Microbiology laboratory. You will work closely with medical laboratory professionals to facilitate specimen processing, laboratory information management, customer enquiries, quality assurance activities, and billing administration.

Specimen Processing & Laboratory Operations

• Sort and verify laboratory specimens and accompanying request forms.
• Perform order entry and specimen labelling accurately in the Laboratory Information System (LIS).
• Assist in handling unsuitable specimens and documenting communications accordingly.
• Monitor outstanding laboratory requests and coordinate follow-up actions.

Data Management & Administration

• Perform result entry and certification as designated.
• Prepare, file, retrieve, and maintain laboratory records and documents systematically.
• Generate reports and support disease notification processes.
• Assist with preparation and dispatch of laboratory reports.
• Provide administrative support, including preparation of memos, correspondence, and work instructions.

Customer Service

• Respond professionally to telephone enquiries regarding test requests, specimen requirements, turnaround times, laboratory reports, and billing matters.
• Escalate technical enquiries and complex issues to laboratory professionals when required.

Quality Assurance & Billing

• Support compliance with regulatory, licensing, and accreditation requirements.
• Assist in departmental inspections and audits.
• Investigate and help resolve billing discrepancies and issues.

Requirements / What We're Looking For:

Preferably Diploma, or any other equivalent.

Preferably with prior clerical or administrative experience in healthcare or laboratory setting.

For interested candidates, please send your most recent and updated resume to [email protected]

Tsin Chien Yee Sally
R25127272
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