IT Support Engineer

Company Overview

EIRE Systems Singapore Pte. Ltd. delivers IT services to financial and multinational sectors across Asia Pacific. Established in 1996, it offers IT project management, consulting, and managed desktop services from offices in Singapore, Hong Kong, Tokyo, and Dublin.

Job Summary

You will provide IT support by managing customer incidents, ensuring service levels meet contracts, and maintaining strong client relationships through effective communication and service reviews.

Responsibilities

• Manage and resolve all customer IT incidents and service requests, ensuring ownership until closure in line with SLAs and quality standards.
• Communicate proactively with customers during critical incidents and escalate issues appropriately to minimize downtime.
• Analyze incident trends and provide detailed reports on KPIs to improve service quality and processes.
• Build and maintain strong service relationships with customers, conducting regular service reviews for key accounts.
• Review and improve service performance reports, service quality, and operational processes to enhance customer satisfaction.
• Install, deploy, and support PC hardware and software in a professional environment
• Provide technical support for Windows 7/10, XP, Active Directory, Mac OS, Unix/Linux, Microsoft Office products, Microsoft Outlook/Exchange, and Lotus Notes.
• Troubleshoot and resolve network-related issues involving TCP/IP, Wi-Fi, LAN, and VPN to ensure stable connectivity.
• Work independently and collaboratively within the IT support team to meet service delivery goals.
• Demonstrate willingness and ability to learn new technologies and expand knowledge of network designs and support issues

Required competencies and certifications

• Strong technical knowledge of Windows 7/10, XP, Active Directory, Mac OS, and Unix/Linux.
• Experience in installing and deploying PC hardware and software.
• Ability to support Microsoft Office products and Microsoft Outlook/Exchange or Lotus Notes.
• Experience in Tech Refresh and End-user Support

Preferred competencies and qualifications

• Basic understanding of Windows 11
• Basic knowledge of computer hardware and peripherals
• Familiarity with Microsoft Office / Microsoft 365
• Good communication and customer-service skills.

Interested candidates please send your CV to [email protected]