Strategic Customer Manager (Marine Engines)

We are seeking a Strategic Customer Manager to oversee a portfolio of naval contracts and service agreements. The successful candidate will coordinate customer relationships, contract delivery, commercial performance and risk management, working closely with sales, project, service and technical teams.

Key Responsibilities

• Oversee direct and indirect Navy-related contracts, monitoring delivery commitments and customer requirements.

• Build strong customer relationships and develop an understanding of their operations, organisation and long-term priorities.

• Coordinate internal teams and external partners to ensure consistent service delivery and customer communication.

• Monitor order intake, margins, payments and financial forecasts, identifying opportunities to improve performance.

• Prepare annual account development plans and provide quarterly progress updates.

• Drive the resolution of delivery delays, technical issues, customer escalations and contractual disputes.

• Coordinate claims, contract variations and commercial negotiations within approved authority limits.

• Support the negotiation of global agreements in collaboration with relevant product and service teams.

• Maintain accurate contract records and ensure adherence to confidentiality, compliance and approval requirements.

• Identify opportunities to expand customer use of products and services.

• Improve portfolio tracking and reporting through digital tools and internal systems.

• Attend customer and stakeholder meetings in Singapore and the region, travelling when required.

Requirements

• Degree or diploma in Mechanical, Marine or Electrical Engineering, or a relevant technical or business discipline. Equivalent professional experience may be considered.

• At least 10 years of experience in project execution, after-sales services, contract management or service agreements within the marine, power or industrial sectors.

• Strong technical knowledge of marine engines or power-generation equipment.

• Experience coordinating multiple contracts across departments, products and international teams.

• Strong commercial awareness, analytical skills and attention to detail.

• Proven ability to manage customer relationships, align stakeholders and drive actions to completion.

• Experience with naval customers or defence-related contracts would be advantageous.

• Familiarity with operations and maintenance contracts or long-term service agreements is preferred.

• Exposure to contract negotiations, claims and commercial variations would be beneficial.

• Proficient in Microsoft Excel and Word, with strong written and verbal communication skills.

• Project management qualifications or relevant technical training would be advantageous.