Hotel/Service Residence Duty Manager at various locations, Up to $4,200 + meal allowance + VB (Shift Hours)

- Permanent

- Up to $4,000 + meal allowance + VB

- various locations

- 5 days per week. 3 rotating shifts

Job Responsibilities:

• To manage, lead Guest Service Officer/Executive staff
• To do shifting rostering schedule of Guest Service Officer/Executive staff
• Deliver friendly, courteous and efficient service to guests, attending to their needs and requests whenever possible.
• Maintain good knowledge of hotel room categories, rates and availability to assist guests and recommend room upgrades whenever appropriate.
• Attend to guest enquiries, feedback and complaints promptly, providing effective solutions in accordance with established hotel procedures.
• Escalate unresolved guest issues to the supervisor for further assistance and follow-up when necessary.
• Prepare and maintain glitch reports to document guest complaints, service issues and incidents when required.
• Adhere to hotel security, emergency and fire safety procedures, ensuring guest safety and proper use of in-room safe deposit boxes.
• Stay updated on hotel facilities, services, functions, local attractions and events to provide guests with accurate information.
• Maintain positive and professional working relationships with colleagues across departments, ensuring smooth communication and coordination of hotel operations.

Period:

• Permanent

Working Hours:

• 5 days per week. 3 rotating shifts

Salary:

• Up to $4,200 + meal allowance + VB
• Attractive Benefits: $2,000 Medical Spending Account, $1,000 Flexible Benefit, Birthday Leave + $200 in Birthday Month, Free Annual Health Screening

Location:

• various locations

Requirements:

• O Level/ITE/ Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1104129)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

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