Permanent Guest Service Officer/Guest Service Executive at various locations, Up to $3,000 + Meal Allowance+ VB (Shift Hours)

- Permanent

- Up to $3,000 + Meal Allowance+ VB

- 5 days per week. 3 rotating shifts

- Various locations

Responsibilities:

• Work closely with the Assistant Manager to ensure smooth daily front office operations and deliver excellent guest service.
• Attend to guests' enquiries, requests and feedback professionally, ensuring prompt assistance and satisfactory resolution.
• Provide friendly, courteous and efficient service to all guests, ensuring telephone calls are answered promptly within three rings.
• Perform cashiering duties, including processing payments and maintaining accurate transaction records in accordance with established policies and procedures.
• Build and maintain positive relationships with in-house guests, ensuring a welcoming and comfortable stay.
• Maintain up-to-date knowledge of room categories, rates and availability to assist guests with reservations and promote room upgrades whenever appropriate.
• Handle guest complaints and service issues promptly, escalating unresolved matters to supervisors and preparing incident or glitch reports when required.
• Adhere to guest room security, emergency and fire safety procedures, including proper handling and usage of in-room safe deposit facilities.
• Provide guests with accurate information on hotel facilities, services, local attractions and upcoming events.
• Coordinate and communicate effectively with other hotel departments to ensure seamless guest services and smooth daily operations.
• Maintain a professional appearance, proper grooming standards and a clean, organised front desk environment at all times.

Period:

• Permanent

Location:

• Various locations

Working hours:

• 5 days per week. 3 rotating shifts

Salary:

• Up to $3,000 + Meal Allowance+ VB
• Attractive Benefits: $2,000 Medical Spending Account, $1,000 Flexible Benefit, Birthday Leave + $200 in Birthday Month, Free Annual Health Screening

Job Requirements:

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1104129)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

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