Restaurant Sales Executive

Job Summary

Promote the restaurant’s offerings by managing customer enquiries, converting sales opportunities into confirmed bookings, and coordinating with operations to ensure excellent customer service and accurate record-keeping.

Responsibilities

• Introduce menu offerings and suitable dining packages to customers to increase sales
• Handle customer enquiries, reservations, and group dining requests promptly and professionally
• Follow up on sales enquiries to maintain and strengthen customer relationships
• Coordinate confirmed bookings and specific customer requirements with operations teams to ensure smooth service delivery
• Maintain accurate sales and booking records for reporting and analysis
• Work proactively towards achieving agreed sales targets
• Explain prices, promotions, and booking conditions clearly to customers

Preferred competencies and qualifications

• Experience in sales, hospitality, or customer-facing roles preferred
• Strong communication skills demonstrated through effective customer interactions
• Relationship-building skills applied to maintain positive customer connections
• Customer service skills used to enhance guest satisfaction
• Organisational skills to manage enquiries and bookings efficiently
• Proactive approach in following up on enquiries
• Flexibility to work rostered shifts, including weekends and public holidays