Executive, Digital Operations (Pre-course/Post-course)

This role supports end‑to‑end class operations by assisting with pre‑course preparation, post‑course administration, and stakeholder coordination to ensure a smooth learning experience for trainees and clients.

Ensure timely preparation of classes (for Pre-Course Team)

• Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.
• Coordinate with on-site Operations team to ensure classes are ready to start
• Send confirmation/cancellation letters to trainees before commencement of classes
• Coordinate learner registration for corporate clients.
• Support coordination of trainee transfer of classes.
• Liaise with external assessment centres for booking of assessments.
• Record daily tasks completed for reporting.

Ensure timely closure of classes (for Post-Course Team)

• Perform digital batching at end of each class.
• Support coordination of trainee transfer of classes.
• Submit attendances, assessment results, evaluation, and certificates into system.
• Submit details of classes as requested by funding agency during audits.
• Respond to corporate client requests for attendance or certificates.
• Support the processing of refunds.
• Record daily tasks completed for reporting.

Manage Stakeholders

• Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.
• Maintain good customer service relationships at all times.
• Liaise with Corporate Sales Team on dates and attendance updates

Requirements:

• Diploma holder or equivalent qualifications
• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage
• Prior experience reading/analysing reports from Power BI or Tableau is an advantage
• Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint) is an advantage.