Level 2 IT Support Engineer – Infrastructure & Operations

Job Overview

The Company is seeking an experienced Level 2 IT Support Engineer to support the administration, maintenance, monitoring, and day-to-day operation of enterprise server, network, virtualization, and IT infrastructure environments.

The successful candidate will provide Level 2 technical support, maintain critical infrastructure systems, support warehouse and business applications, participate in infrastructure projects, and provide guidance to Level 1 IT support personnel.

Key Responsibilities

Server & Systems Administration

• Provide administration and operational support for enterprise servers and related infrastructure.
• Support Warehouse Management Systems (WMS) and other business-critical applications.
• Administer and maintain systems across platforms including AIX, Linux, Red Hat Linux and Windows Server.
• Monitor system availability, capacity, performance, and operational health.
• Review system performance and capacity trends and recommend improvements where required.
• Support High Availability (HA) environments to maintain business-critical system availability.
• Troubleshoot and resolve Level 2 server, system, application, and infrastructure incidents.

Virtualization & Backup

• Administer and support virtualization environments, including VMware and vCenter.
• Support virtual machine provisioning, configuration, monitoring, and troubleshooting.
• Manage and support backup and recovery solutions such as Veeam.
• Develop and maintain procedures for system backup, recovery, monitoring, and troubleshooting.
• Support Disaster Recovery (DR) planning, testing, and operational readiness.

Network Infrastructure Support

• Support enterprise LAN and WAN environments.
• Configure, monitor, and troubleshoot:RoutersNetwork switchesFirewallsWi-Fi controllersWireless access points
• Support network connectivity across offices, operational environments, and data centres.
• Assist with network performance and connectivity troubleshooting.

Infrastructure Planning & Implementation

• Support system sizing and preparation of technical specifications for infrastructure refresh and replacement.
• Perform server and infrastructure installation, setup, configuration, testing, and deployment.
• Support technology refresh and infrastructure upgrade activities.
• Participate in data centre and infrastructure implementation activities.
• Manage or support new IT infrastructure projects from planning through implementation.

Cybersecurity, Compliance & Audit

• Support implementation and maintenance of cybersecurity policies and controls.
• Perform system hardening and support infrastructure security requirements.
• Support IT compliance activities and internal/external IT audits.
• Maintain appropriate system documentation and operational procedures.
• Assist with remediation activities arising from security reviews and audits.

IT Operations & Team Support

• Provide Level 2 escalation support for complex end-user and infrastructure-related incidents.
• Guide and support Level 1 IT Support Engineers where required.
• Work closely with internal IT teams, vendors, and other stakeholders to resolve technical issues.
• Support day-to-day IT operations to maintain system stability and service availability.
• Participate in incident investigation, troubleshooting, and root-cause analysis.
• Perform other IT infrastructure and operational duties as assigned.

Requirements

• Degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Minimum 1.5 years of relevant experience as a Level 2 IT Support Engineer, System Engineer, Infrastructure Engineer, or similar role.
• Hands-on experience with one or more of the following:AIXLinux / Red Hat LinuxWindows ServerVMwarevCenterVeeam
• Experience and knowledge in server virtualization.
• Experience supporting server hardware and enterprise IT infrastructure.
• Knowledge of network equipment including routers, switches, firewalls, Wi-Fi controllers, and access points.
• Understanding of system backup, recovery, monitoring, and Disaster Recovery concepts.
• Good troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills.
• Able to work independently while collaborating effectively as part of an IT team.

Preferred Skills

• Knowledge or hands-on exposure to Google Cloud Platform (GCP) will be advantageous.
• Experience supporting Warehouse Management Systems or similar operational applications.
• Experience with High Availability environments.
• Knowledge of cybersecurity, system hardening, IT compliance, and audit requirements.
• Experience supporting data centre infrastructure.
• Experience participating in infrastructure migration, refresh, or implementation projects.

Employment Details

Position: Level 2 IT Support Engineer
Location: Singapore – West
Working Days: Monday to Friday, 5 days per week
Working Hours: 8:15 AM to 5:30 PM
Employment Type: Full-Time / Contract

How to Apply

Interested candidates may send their updated resume to:

[email protected]