Client Experience Ambassador [CCP for Retail Professionals and Associates]

Key Responsibilities

Client Experience & Customer Engagement (35%)

• Welcome customers and create a warm, personalised retail experience.
• Understand customers' interests and recommend suitable workshops, DIY experiences and crystal collections.
• Explain workshop concepts, programmes and membership offerings confidently.
• Build long-term relationships through excellent customer service.
• Handle customer enquiries through walk-ins, WhatsApp, social media and phone calls.
• Encourage customer participation in events, workshops and community activities.

Workshop Facilitation & Learning Experience (25%)

• Assist in conducting DIY crystal workshops and experiential learning sessions.
• Demonstrate workshop materials and guide participants through activities.
• Ensure workshop spaces are prepared and maintained to provide a premium customer experience.
• Support customer registration, attendance and post-workshop follow-up.
• Gather participant feedback to continuously improve the learning experience.

Livestream & Digital Engagement (20%)

• Support Facebook and social commerce livestreams.
• Host selected livestream segments confidently.
• Demonstrate products and engage viewers during live sessions.
• Respond to customer questions in real time.
• Assist with livestream preparation, scripting and product arrangement.
• Build confidence in live presentation and online customer interaction.

Retail Operations & Administration (15%)

• Process customer orders and payments accurately.
• Manage workshop bookings and appointment schedules.
• Update customer records and CRM.
• Prepare administrative reports and documentation.
• Coordinate inventory for workshops and retail displays.
• Support daily opening and closing procedures.

Team Support & Continuous Learning (5%)

• Participate in product knowledge training.
• Learn crystal knowledge, customer consultation techniques and retail best practices.
• Support company events and roadshows.
• Contribute ideas to improve customer engagement.

Skills & Competencies

We are looking for someone who is:

• Passionate about customer engagement
• Comfortable speaking with people of all ages
• Confident presenting to groups
• Strong in communication and relationship building
• Organised and detail-oriented
• Willing to learn livestream selling and digital engagement
• Adaptable and proactive
• Comfortable using Microsoft Office and basic digital tools