Programme Admin & Support Executive (Part-Time)

The incumbent will provide administrative support for a social impact programme that facilitates debt relief payments. This includes managing the disbursement of matched payments to creditors on behalf of programme beneficiaries, ensuring that all required verifications are completed accurately. The role requires maintaining meticulous records, adhering strictly to established processes, and working collaboratively with both internal and external stakeholders.

This position demands a high degree of attention to detail, strong process discipline, and accuracy.

Main Function

Administer Payment Process

Assist in the end-to-end process of preparing and monitoring the disbursing of matched debt relief payments to creditors on behalf of programme beneficiaries, ensuring all necessary verification steps are completed.

Data Entry and Documentation

Input client data into CCS’ data management system, scan and file documents, and ensure all records are updated accurately.

Client Interaction Support

Assist with the registration of clients for various financial counselling services, including physical and webinar Info Talks.

Schedule and Coordinate Appointments

Help schedule appointments for financial counselling sessions and coordinate the necessary preparation of documents for meetings with beneficiaries.

Attendance Tracking

Prepare and manage the attendance lists for Info Talks, workshops, and other client-facing sessions.

Report Preparation

Assist the department to prepare weekly and monthly reports.

Other Responsibilities

Document Management

Ensure that all client documents are properly filed, scanned, and stored in compliance with data protection policies. Shred documents once their retention period has expired.

General Administrative Support

Provide general administrative support to the team, including responding to client queries via phone and email, and assisting with data entry tasks for workshops and events.

Process Adherence

Strictly follow CCS Standard Operating Procedures (SOPs), workflows, and applicable regulations to maintain compliance with organisational policies, as well as external regulatory requirements.

Internal Collaboration

Maintain professional relationships with colleagues across departments to facilitate smooth operations.

Escalation of Issues

Identify and escalate any exceptional cases or concerns to the supervisor’s attention for further action. Provide suggestions for workflow improvements where necessary.

Ad hoc assignments

Perform other ad-hoc duties as reasonably assigned, to support business needs.

Attributes

Meticulous and Process-Driven. Strong attention to detail with consistent adherence to workflows and accuracy in all administrative and payment-related tasks.

Integrity and Confidentiality. Demonstrates trustworthiness and protects sensitive client information in accordance with CCS’s data protection policies.

Organised and Collaborative. Able to manage multiple tasks efficiently while working effectively with colleagues and stakeholders.

Requirements

• Minimum 3 years of working experience in administrative or support roles, preferably in data entry, payments, or transactions.
• Basic knowledge of payment processing, financial management, or data systems is an advantage.
• Proficiency in Microsoft Office (Excel, Word) and familiarity with data management systems.
• Previous experience in a regulatory environment, especially related to data protection, is desirable.