HR and Fulfilment Coordinator

Key Responsibilities:

1. Recruitment & Talent Acquisition

• Manage candidate pipeline (applications -> Interviews -> hires)

• Screen resumes and shortlist candidates

• Coordinate and schedule interviews

• Maintain recruitment tracker (daily updates)

• Follow-up with candidates (attendance, confirmation)

• Support employer branding / job postings

2. HR Operations & Administration

• Handle onboarding& offboarding processes

• Prepare documentation (contract, onboarding forms)

• Manage staff records and HR systems

• Track attendance /onboarding completion

• Support internal communication to staff

• Maintain HR trackers (leave, onboarding status, etc.)

3. Recruitment Analytics

i. Analyse: Source of hire, Conversion funnel, Cost per hire (if applicable)

ii. Reporting (Prepare weekly reports)

4. Managing client account such as but not limited to:

- Serve as the primary contact, strengthening and maintaining client relationships

- Work closely with internal teams to ensure seamless execution of new projects/projects, and to ensure timely, accurate delivery of client needs

- Analyse client needs and lead regular check-ins (such as weekly calls and/or meetings) and performance reviews to provide solutions in all aspect; and to drive client satisfaction and loyalty

- Monitor service standards and manage quality sales performance from pre- to post-sales

- Take active lead to engage management in client’s engagement and solutioning; and keep management abreast of the client relationship and the project’s progress

- Sales sign up verification (welcome and verification call)

- Sales Completion/recovery

- Customer Service & Retention

- Weekly and monthly reports