Waiter/Waitress & Receptionist

About Us

We are a premier fine-dining establishment dedicated to honoring the rich heritage and delicate artistry of Teochew culinary traditions. Known for our uncompromising standards, premium ingredients, and refined atmosphere, we offer a warm, authentic hospitality experience. We are seeking a versatile hospitality professional who can seamlessly bridge front-of-house guest welcomes with attentive table service.

Key Responsibilities

Reception & Guest Relations:

• Warmly welcome guests upon arrival and escort them to their table
• Answer phone calls professionally and manage table reservations
• Maintain and coordinate the reservation schedule, including VIP and private room bookings
• Manage guest waitlists gracefully during peak periods
• Handle guest inquiries with poise and professionalism

Table Service:

• Provide attentive, refined table service in line with fine dining standards
• Guide guests through the menu with confidence, including dish recommendations and pairing suggestions (Teochew cuisine training provided)
• Anticipate guest needs and maintain a high standard of service etiquette
• Handle billing and payment processing accurately
• Ensure table settings, dining area, and reception area are impeccably presented at all times
• Assist with opening and closing service standards
• Any Ad Hoc Tasks assigned

Requirements

• Well-groomed, professional demeanor with excellent guest-facing manners
• Strong communication skills, both in person and over the phone
• Able to multitask confidently between reception and floor duties
• Composed and gracious under pressure, especially during peak service
• Prior fine dining, hospitality, or front-of-house experience strongly preferred
• Basic computer/POS/reservation system skills a plus
• Able to work weekends, evenings, and public holidays
• Bilingual (English + Mandarin/Teochew/other dialects) strongly preferred, given our guest profile

What We Offer

• Staff meals provided
• Structured on-the-job training in fine dining service standards
• Opportunities for growth within an established, reputable establishment
• Professional, respectful team environment