Senior Collection Executive

Job Description:

1) 6 months rotational program across various functions under operations including hire purchase operations, floor financing operations, referral operations and collections

2) In charge of executing daily operational activities include administering all loan matters, block discounting submission and redemption, off-site surveying dealers and debt collection duties which include reminding borrowers about the repayment dates

3) Responsible for managing the collection of outstanding debts through phone calls or email, and other appropriate actions

4) Negotiate payment plans with debtors, advise them on the payment options and methods

5) Ensure acceptable number of calls per day and follow SLA when doing debt collection

6) Apply negotiation skills to ensure successful collection of debts

7) Update the collection system immediately on all collection activities undertaken for cases assigned

8) Generate payment reminders and final notice warnings to debtors when payments are not being made

9) Answers all enquiries and matters from hirers and dealers in a timely manner, and interact with Relationship Managers when required in following up on outstanding matters/documents from them

10) Ensure compliance to company policies, financial, process and industrial standards

11) Ensure proper filings, safe keeping of loan related documents and arrange archival

12) Process and input data entry for loan applications

13) Performs ad hoc duties as assigned by Supervisors

Job Requirement:

1. Academic qualification: Diploma & equivalent

2. Competent in English (verbal & written)

3. High level of integrity, meticulous and detail-orientated

4. Strong ownership with ability to operate in a flexible, dynamic environment

5. Ability to multi-task, deliver results and solve problem well under pressure to meet deadlines

6. Open and willing to learn new things, take on new challenges and make adjustments to suit transitions in the workplace