Technical SME, Salesforce CRM

Role: Technical SME, specializing in Salesforce CRM

Job Requisition Number: ISSG-002

Job Level: >8-10 years of relevant experience (L3)

Location: Singapore

Key Responsibilities:

· Analyse, design and implement technological solutions for Salesforce FSC features & Tableau BI dashboards in alignment with business requirements

· Serve as a subject matter expert (SME) in both technologies related to Salesforce CRM

· Collaborate with cross-functional teams to identify and implement system enhancements, ensuring seamless integration with existing banking systems

· Evaluate and optimize Salesforce CRM workflows, proposing and implementing process improvements for efficiency and risk mitigation

· Provide technical guidance to internal teams and external vendors, fostering a culture of innovation and continuous improvement

· Conduct regular training session for end-users to ensure effective utilization of Salesforce CRM tools and systems

· Stay abreast of industry trends, regulatory changes, and emerging technologies impacting Salesforce CRM and provide strategic insights to management

· Act as a liaison between business stakeholders and IT teams, facilitating clear communication and understanding of requirements on both sides

· Perform system testing, troubleshooting and provide post-implementation support for Salesforce CRM solutions

· Collaborate with cybersecurity teams to ensure the implementation of robust security measures for Salesforce CRM systems

Key Requirements:

· Degree in a finance, or IT related discipline

· Proven experience in a tech lead role within the banking or financial services industry, with a focus on Corporate Salesforce CRM – FSC (Financial services cloud)

· Strong experience in Salesforce FSC CRM and Tableau BI dashboards development

· Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions

· Effective communication skills to convey complex technical concepts to non-technical stakeholders

· Familiarity with regulatory compliance and risk management practices in the banking sector

· Project management experience, including the ability to lead and execute initiatives from conception to completion

· Strong teamwork and collaboration skills, with the ability to work in a fast-paced and dynamic environment

Please forward your resume in MS word format to [email protected]