Senior Executive, Life Operations

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Manage and oversee New Business and Policy Servicing cases end-to-end, ensuring accuracy, timeliness, and compliance with internal and regulatory requirements.
• Act as a key liaison with underwriting, customer care, finance, IT, and distribution channels to resolve complex cases, enquiries, and escalations effectively.
• Ensure adherence to operational controls, service standards, and governance requirements, while driving improvements in turnaround time and service quality.
• Participate in and support system enhancements and transformation initiatives, including requirement gathering, impact assessment, and User Acceptance Testing (UAT).
• Identify inefficiencies and drive process/automation improvements, while monitoring performance trends and providing insights to enhance operational effectiveness.

REQUIREMENTS

• Bachelor’s Degree/ Diploma in related fields
• Preferably 3-5 years’ experience in life insurance operations or policy servicing preferred
• Ability to process transactions with accuracy and deliver within service standards
• Good time management skills, able to prioritise work to ensure efficiency
• Possess good communication skills, both written and verbal
• Keen to learn with positive work attitude
• Good knowledge of MS Office applications