Workspace ONE UEM Engineer with SMAX

Job Description & Requirements

Role: Workspace ONE UEM Engineer with experience in SMAX

Required Technical Skill Set

Endpoint Management: Workspace ONE, Microsoft Endpoint Manager, SCCM/MECM

Device Provisioning & Deployment: Windows Autopilot, OSD, Device Imaging, Application Packaging & Deployment

Identity & Access Management: Microsoft Entra ID (Azure AD), Active Directory, Group Policy (GPO), Conditional Access, MFA

Endpoint Security: Microsoft Defender for Endpoint, BitLocker, Secure Boot, Vulnerability Management, Compliance Policies

Automation & Scripting: GenAI

Operating Systems: Windows 11, macOS, iOS, Android Administration

Monitoring & Troubleshooting: Site 24x7 Monitoring Tool, Endpoint Analytics, Log Analysis, Incident & Problem Management, Nexthink, Splunk

ITSM Tool: SMAX

Desired Experience Range

Total Experience: 5+ years in End User Computing / Workplace Services
Endpoint Security & Compliance: 3+ years
Automation & Scripting: 2+ years

• 3–7 years of experience in EUC support, desktop support, field support, deskside support, or IT service desk escalation roles.
• ITIL Foundation certification is preferred.
• Microsoft, endpoint management, desktop support, or security-related certifications will be an added advantage.
• Prior experience supporting large enterprise users, executive users, meeting rooms, device refresh projects, or managed workplace services is preferred.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• MUST HAVE strong knowledge and experience in Workspace ONE, SMAX and Site 24x7.
• Must have strong experience in vulnerability remediation of end point devices.
• Strong hands-on experience in desktop support, EUC field support, deskside support, or technical support in an enterprise environment.
• Good knowledge of Windows operating systems, laptop / desktop hardware, peripherals, printers, docking stations, mobile devices, and business applications.
• Experience with endpoint management, device configuration, patching, and software deployment tools such as Omnissa Workspace ONE, SCCM, or similar platforms.
• Working knowledge of Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Teams Phone, Outlook, SharePoint, and OneDrive.
• Experience with remote support tools such as BeyondTrust Remote Support / Bomgar or equivalent tools.
• Understanding of endpoint security controls including antivirus, EDR, encryption, hardening, access control, and compliance requirements.
• Basic understanding of network connectivity troubleshooting including LAN, Wi-Fi, VPN, DNS, DHCP, and endpoint-to-network path checks.
• Experience with ITSM tools, ticket management, incident management, request fulfillment, problem management, and SLA-driven support.
• Ability to support AV / meeting room technologies, collaboration devices, and executive event support requirements.
• Knowledge of asset lifecycle management, inventory control, secure disposal, and audit documentation.

Good-to-Have

· Experience with SCCM/MECM co-management.

· Microsoft certifications (MD-102, MS-102, SC-300).

· Experience with vulnerability remediation programs.

· Experience supporting large-scale Intune migration and modernization initiatives.

Soft Skills and Behavioral Expectations

• Strong customer service mindset with the ability to support business users, VIP users, and senior stakeholders professionally.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Strong ownership, urgency, and follow-through on incidents, service requests, and escalations.
• Ability to work independently, manage multiple priorities, and operate in a fast-paced support environment.
• Good documentation discipline and attention to detail.
• Collaborative working style with the ability to coordinate across internal teams, vendors, and resolver groups.