System Analyst

The role will be responsible for the end-to-end software development in the campaign management and marketing analytics domain (which could be projects, quarterly change requests, L3 production fixes). This includes requirement analysis, solution design, development, implementation, testing and support. You will be expected to work on Retail Campaign Platform (RCP) and Interfaces. You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Key responsibilities include:

- Analyse user requirements and convert requirements to design documents

- Develop system documentation to capture key design decisions

- Communicate complex technical issues to business users in a language they understand

- Create solution options to meet business requirements

- Engage user to achieve concurrence on technology provided solution. Conduct review of solution documents along with Functional Business Analyst and Business Unit for sign-off

- Create technical documents (functional/non-functional specification, design specification, training manual) for the solutions. Review interface design specifications created by development team

- Perform design and development of applications according to change requests and project requirements

- Participate in selection of product/tools via RFP/POC.

- Perform detailed estimation of projects and change requests

- Review test strategy and functional test cases created by testing team

- Monitor and manage risks /issues related to requirements and scope creep

- Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

- Continuously work to optimize the production run time of IT applications

- Execute continuous service improvement and process improvement plans