Boutique Associate

Grand Seiko Boutique – Marina Bay Sands, Singapore

Position: Boutique Associate

Employment Type: Full-Time

About Grand Seiko

Grand Seiko is renowned globally for its commitment to high-precision watchmaking, Japanese craftsmanship and timeless aesthetic design. Located in the landmark Marina Bay Sands, our boutique delivers an elevated luxury experience to watch enthusiasts and international clients.

Role Overview

As a Boutique Associate, you will be the ambassador of Grand Seiko’s heritage and horological expertise. You will create personalized, high-touch luxury retail experiences, build long-term clientrelationships, and achieve boutique sales goals.

KeyResponsibilities

• Client Engagement & Sales: Provide tailored recommendations, conduct in-depth watch presentations, and deliver exceptional service to achieve individual and boutique targets.
• Brand Storytelling: Convey the history, technical precision (Spring Drive, High-Beat, Quartz), and craftsmanship of Grand Seiko timepieces.
• Clientele & Relationship Building: Manage and cultivate a personal client database, hosting VIP clients and organizing follow-up consultations.
• Boutique Operations: Assist with visual merchandising, inventory management, security compliance, and daily store administrative tasks.
• Product Knowledge: Stay up to date on new collection launches, limited editions, and industry trends.
• Boutique upkeep & maintenance: Ensure the interior and exterior of the store are maintained to the Brand’s standards. Ensure cleanliness, safety and security.
• Teamwork: Adapts to different situations and seek support from and provide support to colleagues. Support all ad-hoc duties as assigned by the Boutique Manager/Supervisor.

Requirements

• Experience: Minimum 2–3 years of luxury retail sales experience (high-end watch, jewellery, or fashion experience is highly preferred).
• Skills: Strong communication, interpersonal, and negotiation skills.
• Languages: Proficiency in English; fluency in additional languages is a strong advantage to serve luxury shoppers at Marina Bay Sands.
• Attitude: Passionate about haute horlogerie, detail-oriented, self-motivated, and customer-centric.
• Availability: Willingness to work flexible hours, including weekends and public holidays, aligned with boutique operating hours.

What We Offer

• Competitive base salary with attractive sales commission/bonus structures.
• Comprehensive training on Grand Seiko watchmaking techniques and luxury service standards.
• Medical, dental, and health insurance coverage.
• Career growth and advancement opportunities within the brand network.