Centre Manager (Central / Commercial )

Key Responsibilities

1. Centre & Property Management

• Manage the overall day-to-day operations of the Centre, ensuring the property is maintained to a high standard.
• Oversee building services, facilities, common areas, plant rooms, amenities and other shared facilities.
• Conduct regular inspections to identify maintenance, safety, cleanliness and operational issues.
• Develop and implement effective preventive and corrective maintenance programmes.
• Monitor building systems and ensure timely rectification of defects, breakdowns and operational issues.
• Ensure the Centre provides a safe, comfortable and professional environment for tenants, visitors and staff.

2. Tenant & Stakeholder Management

• Serve as the primary point of contact for tenants and occupants on property and operational matters.
• Manage tenant feedback, complaints and service requests, ensuring timely resolution and effective follow-up.
• Coordinate tenant move-ins, move-outs, reinstatement works, renovation and fit-out activities.
• Review and monitor tenant submissions to ensure compliance with building requirements and applicable guidelines.
• Build and maintain strong working relationships with tenants, landlords, consultants, contractors and other stakeholders.
• Coordinate with medical suite operators and other specialised occupiers to address their specific operational requirements.

3. Building Systems & Technical Operations

• Oversee the operation and maintenance of key building systems, including M&E, HVAC, electrical, fire protection, lifts, security and Building Management Systems.
• Ensure planned preventive maintenance and statutory inspections are carried out within the required timelines.
• Monitor the performance of service providers and ensure agreed service levels and KPIs are achieved.
• Coordinate emergency response, breakdowns and urgent repairs.
• Review technical reports and recommend appropriate corrective and improvement measures.

Requirements :

• Hands-on experience managing commercial buildings or specialised commercial facilities.
• Strong tenant and stakeholder management capabilities.
• Good understanding of building systems and property operations.
• Proven experience managing contractors and service providers.
• Strong statutory compliance and safety awareness.
• Experience working in environments with specialised operational requirements.
• Ability to balance property standards, tenant satisfaction, operational efficiency and compliance.
• Strong leadership, communication and problem-solving capabilities