Customer Service Executive

Be the voice of our brand and create customer experiences that turn enquiries into happy, loyal customers.

We’re looking for a Customer Service Executive who enjoys interacting with people, solving problems, and working in a fast-paced e-commerce environment.

This is more than just answering customer enquiries. You’ll play an important role across the customer journey.

If you’re someone who is customer-focused, proactive, commercially minded, and enjoys a fast-moving environment, we’d love to hear from you.

What You’ll Do

• Respond to customer enquiries and recommend suitable products, promotions and bundles.
• Handle orders, deliveries, returns, refunds, cancellations and complaints.
• Provide basic product guidance and troubleshooting support.
• Follow up on warranty, repair and servicing cases.
• Manage customer chats across Shopee, Lazada, TikTok Shop, Shopify and other channels.
• Support major e-commerce campaigns such as 9.9, 11.11 and 12.12.
• Monitor customer feedback and identify opportunities to improve our products and service.
• Work with internal teams to resolve customer issues quickly and effectively.

What we're looking for

• Friendly, customer-focused and confident in communicating with people.
• Minimum 1–2 years of relevant working experience. Candidates with more experience will be an added advantage.
• Proficient in Mandarin, both spoken and written, to communicate effectively with Chinese-speaking customers.
• Strong written communication and problem-solving skills.
• Comfortable working in a fast-paced e-commerce environment.
• Organised and able to manage multiple customer cases at the same time.
• E-commerce or customer service experience is an advantage.
• Product/technical knowledge is a plus, but training will be provided.

Why join us?

• 🚀 Be part of a growing e-commerce business.
• 📈 Develop skills across customer service, sales and digital commerce.
• 🤝 Work with a collaborative and supportive team.
• 💡 Have a real impact on customer experience and business growth.

If you're proactive, people-oriented and enjoy turning problems into solutions, we'd love to hear from you.