Operations Admin

Key Responsibilities

• Handle customer, vehicle and booking related administrative processes.

• Process and verify documents, agreements and supporting paperwork.

• Attend to inbound customer enquiries from existing and potential customers.

• Assist in onboarding and verification of new customers.

• Investigate and follow up on customer complaints, vehicle damage cases, and rental incidents.

• Follow up on invoices, payments and pending cases.

• Prepare and maintain operational reports.

• Other ad-hoc duties assigned

Key Requirements

• Proficient in Microsoft Office (Excel, Word, PowerPoint)

• Strong communication and interpersonal skills

• Organised and detail-oriented

• Able to work independently and follow up on tasks effectively.