Digital Knowledge & Intranet Specialist / CBD / Contract

Digital Knowledge & Intranet Specialist / CBD /Contract

Summary

Provide operational and administrative support for the company’s Knowledge Management function by ensuring that knowledge assets, repositories, workflows, and collaboration platforms are effectively maintained and administered.

Responsibilities:

1. Knowledge Base (Intranet)Administration and Maintenance

• Maintain and update intranet and knowledge repositories.
• Ensure content remains current, accurate, and properly organized.
• Manage publishing schedules and archive outdated information.
• Coordinate with content owners to review and refresh information periodically.
• Support metadata tagging, document classification, and content indexing.

2. Document and Records Management

• Maintain KM-related documents, policies, guidelines, templates, and reference materials.
• Ensure documents are stored in the correct repositories and remain accessible to staff.
• Monitor document review and expiry dates and follow up with document owners.
• Support version control and document lifecycle management processes.
• Assist with migration and consolidation of documents into centralized repositories.

3. Workflow and Administrative Support

Administer and maintain KM-related workflows and trackers, including:

• Publication and knowledge product registries and databases;
• Publication review and approval workflow, including monitoring the progress of knowledge products through all review stages;
• Office schedule trackers;
• Meeting and stakeholder engagement repositories;
• Internal submission forms, SharePoint lists, and automated workflows;
• Publication-related metadata and reporting, including authorship and contribution allocation records.
• Compile, maintain, and generate periodic reports and statistics related to KM activities and knowledge products.

Requirements

• Diploma in Knowledge Management, Information Management, Business Administration, Library and Information Science, Communications, Information Technology, or other related disciplines.

• Experience in knowledge management, document management, records administration, intranet administration, or office operations
• Experience in maintaining document repositories, databases, trackers, or workflow management systems
• Experience in administering SharePoint sites and Microsoft 365 applications

Technical Skills

• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good working knowledge of Microsoft 365 applications, including SharePoint, Teams, Forms, and OneDrive.
• Familiarity with Power Automate, Power BI, or other workflow automation and reporting tools will be a plus
• Basic understanding of document management, records management, metadata, and information classification principles

Competencies

• Organizational and administrative skills with attention to detail.
• Good coordination and stakeholder management skills.
• Ability to manage multiple priorities and meet deadlines.
• Good written and verbal communication skills.
• Self-motivated, proactive, and able to provide timely support to internal stakeholders.
• Ability to work independently and collaboratively in a multicultural environment.
• Willingness to learn new technologies and systems.

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Abelene Marianne Kang | EA License No.: 02C3423 | Personnel RegNo.: R2089914