Customer Service Support (12 month contract)

Our client is a leading multinational organization in the healthcare and diagnostics industry, dedicated to advancing patient care through innovative technologies and solutions. With a global presence, the company supports healthcare professionals and laboratories in delivering accurate and timely diagnostic results that improve lives.

As part of a collaborative and customer-focused team, you will contribute to delivering exceptional service support and operational excellence in a dynamic environment.

Position Overview

The Customer Service Support Executive is responsible for providing administrative and operational support for service-related activities across multiple business units. This role serves as a key point of contact for customers and internal stakeholders, ensuring service requests are accurately logged, tracked, and resolved in a timely manner.

The successful candidate will also support field service operations, inventory management, warranty processing, and invoicing activities to ensure smooth day-to-day service delivery.

Key Responsibilities

• Create, maintain, and update service cases and installed base records in ERP and CRM systems.
• Coordinate service requests and facilitate field service engineer scheduling and dispatch.
• Process warranty claims and returns (RMA) for distributors, channel partners, and direct customers.
• Support inventory management activities, including stock withdrawals, stock counts, replenishment, shipment coordination, and spare parts tracking.
• Assist with invoicing activities, invoice consolidation, accounts receivable clarifications, and document submissions through customer payment portals.
• Maintain accurate service records and documentation.
• Respond to customer enquiries and complaints professionally and efficiently.
• Collaborate closely with service, operations, finance, and commercial teams to support business objectives.
• Perform other administrative and operational duties as assigned.

Requirements

• Diploma, Higher NITEC, NITEC, or equivalent qualification.
• Minimum 5 years of relevant experience in customer service, service coordination, order management, or customer support functions.
• Experience in healthcare, medical devices, diagnostics, life sciences, engineering services, or related industries.
• Familiarity with inventory management and service operations processes.
• Experience handling invoicing, warranty administration, or after-sales support activities.
• Experience working in a fast-paced operational environment.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using ERP and CRM systems (e.g., SAP, Salesforce) is advantageous.
• Strong customer service orientation with excellent interpersonal skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Strong written and verbal communication skills.
• Meticulous, organised, and detail-oriented.
• Team player with the ability to collaborate effectively across functions.