Customer Service Executive (Laboratory / LIMS)

• Position: Customer Service Executive (Laboratory / LIMS)
• Location: West (Near Gui Circle MRT)
• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
• Salary (commensurate on experience): Up to $3200 + AWS + Variable Bonus + Dental + Transport allowance+ Medical claim
• Duration: Permanent
• Industry: Environment Laboratory

Main Responsibilities

• Handle client enquiries on quotations, testing services, sample status and submission requirements.
• Act as the main point of contact for assigned customer projects and provide timely updates.
• Register and maintain client samples accurately in the Laboratory Information Management System (LIMS).
• Coordinate local and international sample collection, shipment and delivery to laboratory partners.
• Maintain accurate customer and project records in LIMS, CRM and internal systems.
• Coordinate re-testing, additional analyses, OOS investigations and service requests with laboratory teams.
• Handle customer concerns and complaints and coordinate timely resolution.
• Support new client onboarding and provide guidance on sample submission processes.
• Prepare and monitor service KPIs including turnaround time, service levels and customer performance.
• Support process improvement initiatives and other assigned duties.

Requirements

• Diploma or Degree in Business Administration, Life Sciences, Chemistry, Microbiology, Environmental Science or related discipline.
• At least 1 to 2 years of relevant experience in customer service, project coordination or laboratory operations.
• Good customer communication and stakeholder-management skills.
• Comfortable working with business systems such as LIMS, CRM or similar databases.
• Experience in laboratory, testing, life sciences or environmental services will be advantageous
• Good problem-solving skills with the ability to manage customer issues professionally.

Email to [email protected]

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**We DO NOT charge our candidates nor bind them with any contract.**

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.