Admin Assistant (Immediate)

Company Overview

Puricare Pte Ltd, established in 2007, pioneers in water dispenser distribution and supply for offices, factories, schools, hospitals, and residences. We support projects with skilled technical staff for repair, service, and maintenance.

Job Summary

We are looking for a responsible, organised, and customer-oriented Administrative Assistant to support the day-to-day operations of our water dispenser business. The successful candidate will handle customer enquiries, telephone calls, scheduling, and general administrative duties. The role will also involve coordinating installation, servicing, and repair schedules between customers and technicians to ensure that site work is carried out smoothly and efficiently.

Responsibilities

Customer Service

• Respond professionally to incoming customer calls and enquiries via phone, WhatsApp, email, and other channels
• Provide accurate information about products, services, installation, servicing, and maintenance to customers
• Record customer requests and follow up on outstanding enquiries to ensure resolution
• Manage customer feedback and escalate complaints or technical issues to the appropriate team member

Scheduling & Site Coordination

• Schedule and coordinate installation, servicing, repair, and maintenance appointments with customers and technicians
• Confirm appointment details and site information with customers to ensure clarity
• Reschedule appointments as needed and communicate changes promptly to customers
• Monitor scheduled jobs and follow up to confirm completion of site work
• Maintain accurate records of service appointments and job statuses

Administrative Duties

• Maintain and update customer information, service records, and office documents accurately
• Prepare quotations, invoices, service reports, Work Orders, Sales Orders, and Delivery Orders as required
• Assist with data entry, filing, and document management to support office operations
• Coordinate with sales, service, and technical teams on customer and job-related matters
• Support general office administration and daily operational tasks as assigned
• Perform other reasonable duties assigned by management

Required competencies and certifications

• Minimum 1–2 years of experience in administrative, customer service, or coordination roles preferred
• Proficient in Microsoft Office, Microsoft Teams, WhatsApp, and email communication
• Ability to manage multiple appointments and tasks efficiently in a fast-paced environment
• Strong communication skills to interact professionally with customers and colleagues
• Good organisational and time-management skills to maintain accurate scheduling and records
• Ability to work independently and collaboratively within a team
• Responsible, proactive, reliable, and willing to learn

Preferred competencies and qualifications

• Experience in service, maintenance, or similar environments preferred
• Friendly and service-oriented personality to enhance customer interactions
• Good problem-solving and follow-up skills to address customer needs effectively
• Ability to remain calm and professional when handling difficult customers
• Positive attitude and willingness to assist with various office operations
• Experience coordinating technicians, installers, or field-service personnel is an advantage