SYSTEM ANALYST (Banking, Central/Contract/Up to 6K)

The Role:

We are seeking a proactive and versatile System Analyst to join our IBG Digital team. This country specific role focuses on the end-to-end product lifecycle for corporate digital platforms, bridging the gap between business needs, technical implementation, and commercialization for Singapore market.

Responsibilities:

· Product Development & Support: Support product roadmap initiatives, and coordinate prioritization with technical and business stakeholders.

· Customer Journey Optimization: Map end-to-end customer journeys, validate against client feedback/Voice of the Customer (VoC), and proactively identify friction points and possible solutions

· Commercialization& Promotion: Execute go-to-market strategies, including internal/external communications (EDMs).

· Stakeholder Enablement: Create training content and conduct educational sessions for internal stakeholders (CMs, IMs, RMs, Sales).

· Operational Excellence:

o Perform data analysis, including extraction, transformation, and segmentation, to model various business scenarios. Translate these insights into holistic, actionable solutions with collaboration with technical partners.

o Evaluate root-cause analysis provided by production support team for issues and sign off on the RCA, interim workarounds & solutions

o Provide weekend support (1–2 weekends per month) to conduct live system verifications and provide formal business sign-off for critical platform releases.

Requirements & Skills:

• Experience: Bachelor's degree with 5+years of experience in financial services or consulting industry. Demonstrated success in managing complex project plans with multiple deliverables and stakeholders.

• Problem Solving & Adaptability: Creative problem solver with a process-driven mindset; works well independently and within a fast-paced team.
• Technical Proficiency:

• Data & Presentation: Excellent working knowledge of Excel (Data crunching, XLOOKUP, Pivot Tables) and PowerPoint (designing high-impact communication materials).

  Product Tools: Proficient in JIRA; experienced in writing business requirement user stories and performing user story grooming with technical teams.

  Testing: Hands-on experience in User Acceptance Testing (UAT) for system/app releases.

• Communication: Exceptional verbal and written communication skills with the ability to manage competing priorities and keep stakeholders & team lead informed on critical escalations.

Preferred Qualifications (Plus Points)

• Direct experience with corporate internet banking applications.
• Exposure to AI productivity tools (e.g., Microsoft Copilot)
• Contract: One year/extendable, to start asap

Why You’ll Love This Role

Looking for a dynamic role as a System Analyst? This is an exciting opportunity to join a digital team where you can play a key role in product development, customer experience and product commercialization.

Apply Now:

Please submit your resume stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.

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“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2iserves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i’s PDPA.”

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RMA Consultants Pte Ltd EA License No 93C4403