Japanese Speaking Customer Support Executive

[Job ID: 1679359]

◆Title:

Customer Support Executive (Japanese-Speaking) | Real Estate Services

◆Role Overview:

Our client, a Japanese real estate services company, is seeking a Customer Support Executive to support Japanese-speaking clients relocating or residing in Singapore. Working closely with a licensed property agent, you will assist clients throughout the full rental process, from understanding housing requirements and arranging viewings to tenancy administration and post-move support. This role requires strong customer service skills, attention to detail, and the ability to coordinate effectively with multiple stakeholders. You will play an important role in ensuring a smooth and positive housing experience for clients and their families.

◆Key Responsibilities:

• Gather and understand clients’ housing requirements and respond to enquiries regarding accommodation options.
• Recommend suitable condominiums and serviced apartments based on clients’ needs and preferences.
• Coordinate and accompany clients for property viewings, providing interpretation support when required.
• Support rental negotiations and tenancy agreement procedures with relevant parties.
• Prepare and manage service agreements with corporate clients and support contract execution.
• Assist with move-in inspections, ongoing tenancy support, and coordination of maintenance or facility-related issues.
• Provide move-out support, including coordination and attendance during handover procedures.
• Perform any other ad-hoc duties assigned.

◆Requirements:

[Must Have]

• Japanese proficiency (N1 or above) to communicate with Japanese-speaking clients and providing interpretation support for Non Japanese-speaking stakeholders when required..
• Ability to work independently, demonstrate initiative, and manage client needs proactively.
• Strong interpersonal and customer service skills with the ability to understand and respond to clients’ diverse living, family, and educational requirements.

[Good to Have]

• Experience in customer service, sales, hospitality, client relations, or customer support functions.
• Proficiency in Mandarin Chinese for communication with Mandarin Chinese speaking stakeholders where required.
• Knowledge of Singapore’s residential rental market, education environment, or relocation support services.
• Possession of a valid driving licence and willingness to drive for business purposes if required.

◆What the Company Offers / Career Opportunity:

• Opportunity to work closely with experienced licensed property professionals.
• Exposure to end-to-end client management within the residential real estate sector.
• Opportunity to support expatriates, families, and education-focused relocations in Singapore.

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