Clinic Assistant/ Patient Service Associate

Job Summary

Be the first point of contact for patients, providing exceptional customer service and administrative support at our Breast Specialist Clinic.

Responsibilities

• Greet and welcome patients to create a comfortable and valued experience upon arrival
• Schedule patient appointments and manage inquiries to ensure efficient clinic flow
• Process patient registrations and check-outs accurately and promptly
• Maintain and update patient records and files with attention to detail for accurate documentation
• Assist with insurance verification and billing to support smooth financial transactions
• Coordinate with clinical team members to facilitate seamless patient care delivery
• Deliver high-quality customer service to enhance patient satisfaction and experience

Preferred competencies and qualifications

• Previous experience in customer service or administrative roles, preferably in healthcare settings
• Experience in a surgical specialist clinic in the private sector is prioritized
• Proficiency in using computer systems and medical software to manage patient information
• Strong communication and interpersonal skills to interact effectively with diverse patients
• Excellent organizational and multitasking skills to manage a busy medical practice environment
• Friendly, professional, and empathetic demeanor to support patient comfort
• Nurses are welcome to apply

Other Information

What we offer

• Opportunities for professional development and growth
• A collaborative and friendly team culture
• Discounts on breast care services for employees and their families

About us

THE BREAST PRACTICE is a solo practitioner specialist clinic providing quality breast care treatment in a comforting environment. We focus on patient-centric care and innovation as we grow together.